![]() ![]() First, download and install the QuickBooks Tools Hub. Then, run a quick fix on your program from the QuickBooks Tools Hub. I'm here to make sure the pop-up you receive gets taken care of.īefore doing so, let’s start by checking your subscription status by logging in to CAMPS. I know this wasn't an easy process for you, lanepet. What can I do now? I have all screenshots and recordings of conversations to show all this information, timeframe, etc. Moreover, it gives solution how to resolve and unlock in order to purchase. One person told me the screen that popped up not allowing to "unlock from a multi-user edition of QB" is a glitch in the QB system. I only want what I was offered and tried to click to purchase within the trial period exactly per QB policy and program. A few of the people I spoke with kept trying to sell me the annual subscription options which I said I am not interested. I can't get any knowledgeable help from any of the so-called "experts". She said it will extend my Desktop Pro 2021 "Standalone" trial period so I could purchase it. ![]() There is no button to click-on in the Help menu or otherwise to enter the activation code given to me. It still won't allow me to buy and still says I'm a multi-user. So today I go to my computer and absolutely nothing has changed. This went on five times! After spending 2.5 hours on the phone waiting, explaining, and hearing "I do apologize", finally a person gave me a new activation code and she changed my account and license to a single-user. Again, after explaining the situation I was transferred to another person. After explaining the situation, I was transferred to another person. So yesterday I called Quickbooks according to the number the first person gave me. I called Quickbooks and they said I had to wait until Monday to call. Moreover, I have always only had one computer and I'm a single-user. I am now completely locked out from 26 years of QB records and accounts. To continue using, Quickbooks Desktop, you must buy QuickBooks Desktop now." After clicking "Buy QuickBooks" button another window popped up saying "Does not support unlocking fro a multi-user edition of QuickBooks". Four days ago suddenly a screen popped up saying "QuickBooks Desktop has expired. It ran perfectly for the past three months or so. A few months ago I decided to upgrade from QB Desktop Pro 2013 to 2021. ![]()
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